The Browser Choice Screen
Thanks to a legal agreement between the European Competition Commission and Microsoft, users of Windows will soon be presented with a choice for which browser they want to use. Great news for competition, but what about the users?
For those who are already using WIndows, an automatic download through Windows Update will delete their shortcut to IE and present them with a screen - "An important choice to make: your browser". What? Suddenly and quite intrusively the user must make some sort of informed and life changing decision. Based on what? The next screen presents them with a list of 12 random browsers (of which the first 5 seem to be the most popular). Choose.
How would you choose one browser over another? It's taken me years to understand the subtle differences between them, and I honestly don't think any of this should matter to the sort of user the competition is hoping to pinch through this process. Is any user actually going to take the time to read up on each of the 12 browsers and be capable of making a decision on which browser is best for them?
All of them do the same thing - they allow you to browse the internet.
I suspect many will click the "Select Later" button, some will try out a few names they've heard of like Firefox and Google, and a lot will stick with IE if they were even aware that they were already using it.
None of this is designed to benefit the user - and perhaps deliberately so by Microsoft. But I'm not solely accusing them here. A user shouldn't have to care about any of it. Owning a computer is a never ending experience of what the fuck is going on? It's vastly unfair on people how much they are expected to understand, and yet for however complex any choice may be, the decision is always one click away - "ok", "install", "I agree". The user clicks. Service is resumed again.
The user isn't making an important choice. They don't care. They just want to get on with what they want to do. The browser isn't part of that want, it's just a window to where the important things are.




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